Online applicationnot attended to

I app**** for the R99 special on the first week of March. I was not contacted as promised. I sent numerous emails but to no one's attention. On the 23rd of March I got a call back but after 2 minutes was told the system is slow and I will be called back. today nothing has happened yet and March is ending. I called and was told there is no trace of my online application while last Wednesday they had opened my profile online. the website sucks, it does not send confirmations to clients and copies of complaints. I demand to be assisted with my application ASAP before I take it further with higher authorities. all I am getting now is being transferred from A to B. I demand urgent help with this