Online Application Successful - Billed for - NO delivery

I did an online mobile application with Telkom on 24/11/2017. The application was successful and was told that the funds needed to be deducted from my account first and thereafter the mobile device will be delivered within 5 - 7 working days. Funds was successfully debited from my account 28/11/2017. To date I have not received the mobile device. I have tried numerous times to call the Sales department and have had to hold to long periods of time, at one attempt I was holding for almost an hour with no answer. Went to Telkom store and they could not find any account or applocation under my name. I want the money refunded and strongly advise to never use Telkoms online services!