ONLINE APPLICATION- ORDER NOT RECEIVED AND ABSOLUTELY NO COMMUNICATION- TERRIBLE SERVICE

I am absolutely disgusted at the service from Telkom. I did an online application for a new contract with Telkom on 05 June 2020. I received a call to verify the application and was told that they will have to run credit checks before they can process the order for delivery. It has since been two weeks and I have not received any feedback regarding my application nor did I receive the phone. Furthermore, they have debited my account but have not yet updated me on the delivery of the phone. I then visited the gateway store and informed them about my issue, they then informed me that they have logged a call about the issue. I have since had no feedback or communication of any sort informing me of the progress of resolving this or any information as to when I will receive my phone. This is absolutely ridiculous to have me pay for something I don't have. They were able to process the debit order but not my delivery... Terrible service