ONLINE APPLICATION NOT COMPLETED BY ME-YET I'M PRE-APPROVED!!!

On Friday, 10 November 17 – I STARTED an online cell phone application, but did not proceed right to the end, AGREEING TO ANY TERMS & CONDITIONS as I had a question. So after completing the BANK DETAILS page, I clicked “Call Me”.

Nobody called me, so I decided to rather PHONE your Sales department, and app**** that way.

***I did inform the Sales consultant ON THE PHONE that I had started an online application – but didn’t complete it and what would happen to that.***

She informed me something along the lines of – “We don’t allow a customer to have 2 applications simultaneously, so the online one will fall away” - I don’t remember the exact ording, but that’s the gist of it.

So I completed the TELEPHONIC ORDER.

Yesterday – 13 November 17 – a lady named, what sounded like MATHOKO, contacted me at 9.24am to discuss my ONLINE APPLICATION. I told her, """no it’s fine I SPOKE TO SOMEONE ELSE AND WE SORTED OUT THE ONLINE THING""" – MEANING THE SALES LADY TOLD ME THE ONLINE APPLICATION WOULD BE CANCELLED ON YOUR SIDE ( I have the call recorded on my cell phone, so I have my own recording!)

Then yesterday afternoon I received an SMS stating “""Dear customer, please note that your online application for a Telkom Mobile service was pre-approved. An initial amount of R219.00 will be debited form your account within the next 3 workig days, please ensure there is sufficient funds in your relevant bank account”"""

FIRST OF ALL – I DID NOT COMPLETE MY ONLINE APPLICATION. I DID NOT AGREE TO ANY TERMS AND CONDITIONS. I STOPPED AT THE BANKING DETAILS SCREEN, I DID NOT CLICK ON NEXT OR WHATEVER THE BUTTON IS, I CLICKED ON “CALL ME” and was then taken out of the ONLINE APPLICATION SCREEN SO I COULDN’T PROCEED ANYWAY!!! – SO HOW IS MY “ONLINE APPLICATION PRE-APPROVED, AND WHY AM I GOING TO GET CHARGED????” THAT’S *******!!

SECONDLY – I COMPLETED A TELEPHONIC APPLICATION.

Kindly ensure that this gets sorted out, there is NO money in my bank account, because you CANNOT LAWFULLY DEDUCT THE MONEY FROM MY ACCOUNT – I DIDN’T AGREE TO/FINALISE ANY ONLINE APPLICATION!!!!

VANESSA CORREIA