TN
Takalani N
1 reviews | Active since Mar 2012
09 Dec 2015, 14:14
Online application - No Feedback
On the 27th April I completed an online application with Telkom Mobile. Later received a call from them confirming that all is in order. 3rd December, monthly amount was deducted from my account (as promised). Since then I have never heard anything from them. When I visit the store I am told they are unable to assist as it as an online application (strange thought they were Telkom). They gave me a selldirect number, who informed me they know nothing about the contract. My emails to sales are deliberately ignored and phoning the 10213 is fruitless as they are ALLERGIC TO ANSWERING THE PHONES.<br> This is the classical example of Bad Customer service<br>
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Telkom's replyOfficial
09 Dec 2015, 16:24Hello Taki3298,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176593
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176593
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply09 Dec 2015, 16:24
Official
Hello Taki3298,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176593
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176593
Regards
Narriman
Telkom Social Media Team
Best regards,