Online Application in November

Good day, I have submitted an application online last month for the deal of the month, i was contacted by the call centre to confirm my personal details, the call came to the part where they had to see if i was approved or not for the deal, the lady said she will call me back in an hour regarding that, i was not called back. A few days later i have received an email regarding that i was unreachable, by which i did not have a miss call or an sms saying i missed a call. Yesterday i received a phone(11 December - a month later) call asking me if i was still interested in the deal and we continued with the vetting process. after the vetting process was completed i was told to hold the line and my call was placed on hold and a few seconds later the call drops.