online application ignored

So, on the 25th of November I app**** online for a cellphone contract. I first went into a branch who told me that it's on online deal only.

I gt an e-mail from them that my online order has been placed. From there, on the 27th of November I got an e-mail to send my details for them to process my order, so I did. Then after this I heard nothing.

I phoned them on 30 November and got a response that she will mail the online department to contact me, as it's a different department... So I heard nothing.

I phoned again on the 1st of December and also got a response that my order has not been processed because she could not see it on her system, I should just wait... I asked to speak to that department, and got informed that she can not transfer me as they do not have phones there and only work online.

I e-mailed them on the 1st of December to ask for a update on my order, but heard nothing.

Today, it is already the 4th of December, and I haven't had any feedback to give me an update on my order.