Online Application for handset.

I app**** for handset IPhone 5s 16 GIG on Telkom mobile website on 02-Sep-15, I then received a call from a telkom representative by the of Nokwanda Myeza she processed my application, the contract was pre-approved on the 3-Sep-15. on the 4-Sep-15 I received an SMS stating that they will debit an amount of R299 for the package. on the 8th of September R299 was debited for my account, Nokwanda promised me that the package will be delivered to my address in the next 3 working days which is 11th Sep will be latest. i waited for the package up until i called the customer care they told me they don't work with online application their online application are being done by sell direct which is the company that work with Telkom. when i called sell direct they don't know any thing up until now i haven't received any feedback from Telkom or the sales Rep that was assisting me. I have been calling telkom i don't get proper answer as to what going to happened. i should have went to the store for assistance now am frustrated not sure who contact.