Online application disaster

I have done an online application, after much patience i was contacted telephonically and confirmed that everything was in order and that the next step would be credit vetting. This was Friday 6 October. i was told that i would be contacted by the credit vetting team to advise. i have contacted Telkom since Monday for a follow up, being pushed from pillar to post and eventually today i was told that there is no application in place - how is this possible as i have confirmation that an online order was placed, i was contacted and ran through the process with the lady and now its vanished. i have asked to speak to a manager or supervisor and everytime i am told they are not available, they are in training or some other excuse. this is totally ridiculous.