Online Application

I am an existing telkom customer with multiple data contracts. I app**** for the black Friday deal online. Samsung J7 pro. I was sent an email that someone would get back to me within 48 hours. Then I received an email stating that Telkom tried to contact me twice (even though I had my phone on me at all times and there was no missed calls on it) and they will try again or alternatively I can send an email to a specified email address. I sent the email with the information they required and still have'nt heard anything back. I tried phoning and after hours of being on hold I finally gave up and I decided to come to Hellp Peter because it seems there is no alternative way of contacting telkom. Very disappointing service.