Online ADSL order lost twice

<p>My housemate ordered a phone line and ADSL via the Telkom website at least 6 weeks ago. He received a call to confirm the order and was told to use his ID number as a reference. When I phoned Telkom 2 weeks ago to find out what the status of the order was, I was told that there was no record of the order. I was told to place a new order.</p> <p> </p> <p>I placed a new order for a phone line and ADSL via the Telkom website 2 weeks ago. I received a call to confirm the order and was also told to use my ID number as the reference number. When I contacted Telkom today via online chat I was told that there was no record of the order and that I had to place a new order. I proceeded to place a new order and finally obtained an order number: ********** 22A</p> <p> </p> <p>I have waited at least 6 weeks and am back at square one. The chat agent said that she hoped that someone would assist me in the next week, but this is unacceptable. I have waited far too long already. Please let me know how I can escalated such a case for installation within this week.</p>