Ongoing Vodacom Network Failure – Request for Urgent Investigation (Coverage Issue)

I am writing to formally lodge a complaint regarding the Telkom network coverage in our area. We reside in Little Italy, Jabu Ngcobo Road, Verulam near Maoti – Near Siphesihle School - Durban, and for a prolonged period we have been experiencing extremely poor network service. The Telkom signal in our area is either very weak or completely unavailable most of the time.

We are currently facing the following issues on a daily basis: • Incoming calls do not come through • Outgoing calls fail or drop • SMS messages are delayed or never received • Mobile data is extremely slow or unusable • During load shedding the signal disappears completely

This problem is not isolated to one household — it affects multiple residents in the entire area. Many of us rely on Telkom for work, communication, security alerts, banking OTPs, and emergency contact, and we are now unable to function normally.

We have contacted Telkom support several times; however the issue remains unresolved and no feedback or site inspection has been communicated to us.

What is most concerning is that other mobile networks operate normally in the same area, which indicates that this is specifically a Telkom coverage or tower issue.

We respectfully request that Telkom: 1. Conduct an urgent network coverage investigation in our area 2. Inspect the nearest tower/site for faults or capacity issues 3. Consider adjusting, repairing, or installing/realigning infrastructure to restore proper coverage 4. Provide us with formal feedback and a reference number for this complaint

We are loyal Telkom customers and would prefer not to port to another network, however the current service makes it impossible for us to continue using Telkom reliably.

Please treat this matter as urgent and advise on the steps Telkom will take to resolve it.