Ongoing unacceptable service from Telkom

I am writing again to express my deep frustration with the appalling service I received from Telkom. This has been an ongoing ordeal, and I will summarize as briefly as possible. On 5 December 2024 I handed in my cellphone as a repair at Telkom as an insurance claim. It took an outrages 3 months for the device to be repaired and returned to me. During this period, 4 debit orders continued to be deducted from my bank account, despite the fact that I had no phone to use. I was forced to borrow a phone because I did not expect he phone to take this long to be repaired. I even pleaded with Telkom for a courtesy phone because I went to Durban for work purposes. They couldn't even meet my request. After my phone was repaired Telkom refuse to reimburse me for the debit orders that went off while I had no use of my device. Additionally, I was still held liable for the insurance excess fee. I escalated this matter to the Telkom regional manager, so there is full awareness of this unacceptable situation. I am horrified that I, as a paying client should be held liable for Telkom's mismanagement and inefficient service.