Ongoing Telkom frustrations

The new tenant moving into my old flat was told he cannot apply to take over the Telkom line because the line has been blocked. I was told via telkom's call centre that the line is still with the external service provider and they can't help me. This is impossible because we've already requested the ADSL service to be transferred to the new Telkom line and the external SP has confirmed again that they no longer have access to the telkom line in question (They have given this to us in writing). So clearly Telkom don't have the correct facts at their disposal and we've been left stranded. I refuse to go via the call centre again, who not only provided the incorrect information but also use up huge amounts of my mobile airtime. (We don't all have a telkom landline to benefit from the free call) <br> <br>