Ongoing Telkom Contract Suspension Despite Payment and Increased Credit Limit

I am extremely frustrated with Telkom’s handling of my account and the repeated suspension of services under my name. My contracts were suspended on 16 July 2025 due to an alleged credit limit issue.

In June, Telkom incorrectly billed my account – the normal charges were not processed properly, and the cost of a newly upgraded contract device was then carried over to July, apparently exceeding my credit limit. To resolve this, I increased my credit limit and also made a payment to bring the account back under the threshold.

Despite taking these proactive steps, my services remain suspended. I have contacted Telkom repeatedly on the following dates: 16th, 18th, 21st, 22nd, 23rd, and now the 24th of July, yet the issue remains unresolved. Every time, a consultant promises to escalate or resolve the matter, but absolutely no action is taken.

I am now going over a week without connectivity, which is unacceptable for a service I pay for. Reading through reviews, it seems that this is a recurring issue affecting many other customers too.

This is a formal request for Telkom to immediately restore my services, correct the billing issue, and explain how such poor customer service is acceptable. I expect this to be resolved urgently, or I will have no choice but to escalate this further.