Ongoing Suspension of My Line Despite Payment

I would give zero stars if I could. My line was suspended on 23 April 2025 due to reaching my credit limit. As advised by your contact center, I made the necessary payment on 24 April 2025 and was told my line would be reactivated within 5 to 24 working hours. Since then, I’ve contacted your support team daily, and each time I am told the issue has been escalated—yet nothing has been resolved. To make matters worse, on 30 April 2025, Telkom debited my account for the full amount, despite the earlier payment. Now, not only is my line still suspended as at 2 May 2025, but Telkom also owes me money. This situation is unacceptable. No one has provided a clear answer or effective solution, and I am left without service despite fulfilling my obligations