Ongoing service problems for the past 4 or 5 years

For the past 4 or 5 years I have being paying for a service (or more correctly non-service) from both Telkom and MWeb. On the 05th of January 2016 my landline went dead--which means no phone calls possible and no Internet. Despite numerous time consuming telephone calls for which one has to wait in a queue endlessly and numerous emails, my telephone line is still dead 23 days later and still no technician from Telkom. If this was the first time I might have been more patient. Every month I pay for a service that I simply do not receive. Both Telkom and Mweb really does not care a damn. I have had ongoing problems for years and I guess this is what one should expect when monopolies rule the roost