Ongoing professional misconduct by Telkom

<p>I </p> <p>From Sanctuary <br /><br /></p> <p>unprofessional misconduct of Telkom (The Glen Branch) to me.<br />I agreed to a contract for my tablet in September last year while working at Mulbarton in Jhb. A debit order was signed for the monthly deduction of R129. In 2016 I was accepted to University. As a result of this I had to stop working. I went to Telkom at the Glen, the same place in which I took the contract. I tried to cancel the debit order as my Bank (FNB) advised since no regular income comes into the account as I am unemployed now.The consultant refered me to Telkom contract to call center department and cancelled it. I called and another consultant now gave me Telkom ABSA account number for me to be paying manually. Please note that I have never defaulted. For this reason, it was to my utmost suprise that Telkom still debited my account and the debit order failed because of lack of funds and FNB charged me a penalty payment of R50 (document attached).<br />When this happened I went back to the office at the Glen and they said only the cellphone contract will help out. I immediately called them and was told to write a letter, with a copy of my ID and send it to the manager, Frans. This I did and Frans promised to get back to me. But until now, he hasn't said anything. On the 31st of May, Telkom again debited my account and the transaction failed again thereby causing another R50 to be debited.<br /> Note this has not only damaging my account and setting bad records but has also incurred additional costs for me.</p> <p>I hereby write for Telkom to re address this issue and stop debiting my account as I have never failed to pay manually. <br />I also want Telkom to pay for the total amount incurred as a result of their inability to resolve this issue.</p>