Ongoing poor service from Telkom

Soo.. one week has passed since our router went off. At least it is not a month and a half this time. (Yet) Our router has been off for don't know what reason. Apparently Telkom doesn't know either. We were promised feedback everyday and still do not have any?? Please do not choose Telkom as your data provider. YOU WILL SUFFER!! Our Telkom line is working but the internet is off, still waiting upon the technician. Am I obligated to pay for a service I am not getting?? Don't think so.