Ongoing poor service and unfulfilled request.

Title: Ongoing poor service and unfulfilled requests

Complaint: Can Telkom please address the ongoing poor service I’ve received from Minenhle Zikhali, Aphelile Sineke, Nqobile (supervisor), and Mfundo Mqani.

On 13 October 2025, I followed up on a call recording I requested regarding my initial request (in July) to have my debit order date moved to the 5th of every month. The delay has caused unnecessary account suspensions and arrears.

Minenhle informed me that the recording would take 4–7 days, yet I have received nothing to date. I even visited the Dawn Park branch, where another agent promised to send an email for the recording — again, no feedback.

To make matters worse, Minenhle Zikhali later sent me a debit mandate of R5000 for the 5th of every month — which is completely incorrect. When I called back, I was told to ignore it, but my debit date still has not been changed.

This repeated lack of accountability and follow-through is unacceptable. I have tried to resolve this through the correct channels multiple times without success. I would appreciate urgent intervention from Telkom management to rectify my debit order date and provide the requested call recording.