ongoing new customer issue with ADSL

I refer to my previous complaint about Telkom, refer to reference number SM 189095.<br> <br> It seems the only way to get any positive responses is to go this route. <br> <br> In my previous log I stated about all the issues I had to get the new ADSL line installed at my premises. Finally after weeks and hours spent on the telephone, I got a call from the technician, to install the connection at home. On the call, he says he has the modem and needs to connect this. <br> <br> I requested for a self installation as I have my own modem. I have a feeling my account with Telkom has been setup incorrectly and will be charged for all this additional work, which they did not do. <br> 1. Why did the technician bring a modem?<br> 2. Is my account going to be charged for a modem when I have my own<br> 3. Am I going to be locked into a 2 year contract, as I requested for a month to month package?<br> <br> Please contact me as I have tried your 10210 and it's takes forever to get answered. I don't want to spend another hour and a half trying to explain this to them.