Ongoing Network Problems and Poor Service Resolution

I have been experiencing network issues with Telkom since December 2024, despite paying my monthly contract fee of R389.00. I have reported the problem multiple times through various channels, but no meaningful assistance has been provided. This has severely affected my ability to use the service I’m paying for. I’ve tried escalating the issue through your customer care channels, but I’m still waiting for a resolution. I feel let down as a loyal customer and hope Telkom can prioritize fixing this problem. I am considering further escalation through regulatory bodies if no action is taken soon.