Ongoing issues since November 2016

Been having ongoing issues with Telkom line (ADSL and phone) since early Nov 2015. Logged over 6 individual calls since Telkom keeps close calls down and marking them as resolved when they aren't. Line has now been completely DOWN since Friday 12 Feb 2016. No ADSL no dial tone. Logged call 148CWK080216 again yesterday with call center agent promising to have technician call me on my mobile for an update. No calls or updates received. Called again this morning to ask what is going on and again got promised that someone will call me. Still no communication. Typical Helkom! No service, no communication, but quick to take your money each month when you need to pay their bill. Get this issue resolved ASAP and please improve your pathetic customer service!