JN
Jacobus N
1 reviews | Active since May 2015
14 Jun 2017, 17:14
Ongoing issues
<p>for the last 2 days, telkom adsl is up and down... i received a sms yesterday the 13th that there might be a outage in my area, it was so.. i rep**** to the sms and 15 minutes later my internet was on. This morning, my internet is off AGAIN, no sms so i called them, their response, they can see there is a problem and they will escalate it. Until now, i have no internet at home, i work from home so this is a massive inconvenience as now i need to purchase data for my phone to enable me to work. This is a massive problem, am i to be reimbursed for my offline time? How long will this issues be going on as this is not the first time it is happening...</p>
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Telkom's replyOfficial
15 Jun 2017, 13:17
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your Fault reference number is 100BRK150617
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply15 Jun 2017, 13:17
Official
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your Fault reference number is 100BRK150617
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
JN
Jacobus N's updateReviewer Update
19 Jun 2017, 07:49Hi
This is now day 6 and still my internet is down, why does this take so long to repair? This is a bad review for Telkom, we receive no communications as to what the problems are, when it will be fixed, i phoned in every day, just to hear that is should have been fixed by the 16th, but clearly it was not. How long is this going to take? My ISP is MWEB, but i cannot hold them accountable for the ADSL from TELKOM that is down, how will i get my money's worth back? i spent R400 on Data as i run a company being the IT Manager, who is going to re-imburse me for the money i wasted?
JN
Jacobus N's update19 Jun 2017, 07:49
Reviewer Update
Hi
This is now day 6 and still my internet is down, why does this take so long to repair? This is a bad review for Telkom, we receive no communications as to what the problems are, when it will be fixed, i phoned in every day, just to hear that is should have been fixed by the 16th, but clearly it was not. How long is this going to take? My ISP is MWEB, but i cannot hold them accountable for the ADSL from TELKOM that is down, how will i get my money's worth back? i spent R400 on Data as i run a company being the IT Manager, who is going to re-imburse me for the money i wasted?