Ongoing Harassment Over a Settled Account – Unacceptable!

We are beyond frustrated with Telkom’s continuous harassment over a billing matter that was settled over three years ago! Despite the account being paid in full and the matter supposedly closed, we are STILL receiving phone calls, emails, and legal threats from various attorneys claiming that the account is in arrears.

We have provided proof of payment multiple times (to Telkom & the vast amount of attorneys they have appointed over the years), yet Telkom refuses to update its records. Instead, they continue to harass us with unnecessary and stressful communication. This is completely unacceptable!

We demand that Telkom:

1. Immediately ceases all communication regarding this settled account. 2. Updates its system and instructs all attorneys/debt collectors to stop pursuing this false debt. 3. Provides written confirmation that the account is closed and no further action will be taken.

If this is not resolved immediately, we will escalate the matter to ICASA, the Consumer Protection Ombudsman, and any other relevant authorities as well as send Telkom an invoice for our time that has been wasted in attempts to resolve this matter.

This kind of incompetence and harassment should not be tolerated!

Telkom, FIX THIS NOW!