JL
Jenna L
1 reviews | Active since Sept 2013
16 Nov 2015, 09:46
ONGOING DRAMA
3months ago I requested an ADSL line. <br> After endless drama and having to send 3 different technicians out to get the line installed. <br> (I had to leave my office on 3 occasions which amounted to a full days leave) I finally have a line working. <br> However I just received my second bill amounting to R1700. <br> All I need is 1 x ADSL line rental but now am being billed for 3 x call out fees as well as rental on both an ADSL line as well as a normal phone line (which I never requested) <br> <br> To date I have made 8 Call centre calls. <br> Please could someone call me to sort this out?
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Telkom's replyOfficial
16 Nov 2015, 11:38Hello jennajaylange,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have caused to you.
Your reference number is: SM168125.
Kind Regards
Colleen
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have caused to you.
Your reference number is: SM168125.
Kind Regards
Colleen
Telkom Social Media Team
Best regards,
Telkom's reply16 Nov 2015, 11:38
Official
Hello jennajaylange,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have caused to you.
Your reference number is: SM168125.
Kind Regards
Colleen
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have caused to you.
Your reference number is: SM168125.
Kind Regards
Colleen
Telkom Social Media Team
Best regards,