Ongoing debits despite contract termination amounts to theft

<p>On 5 April I app**** for an upgrade on my existing contract. By May I had still not received the device, nor was I able to get any conclusive status either via twitter or their CCC. At the beginning of June I received a call from work reception two days in a row that the courier had arrived, but when i went to reception (within five mins) the courier had left. I was told by the CCC that the handset had been returned to the warehouse upon which i requested account cancellation (this after an increased amount had been debited from my account). When I followed up again, I was told by Neo that the system indicated that I had upgraded. I explained that i had never taken delivery and that the device had been returned to the warehouse. She said she would confirm and revert by the next day Ref no: ********** 3 Obviously she didnt and she doesn't respond to emails to the address she provided. 30 June, 31 July and 1 August, debit orders continue against my account. No one responds to tweets, emails or telephone calls, or hello peter reviews (AI ********** ). The CCC tells me is resolved and i need to fill in another cancellation form, which will only be effected after 30 days. Can you imagine the sum of **********ly obtained funds Telkom is collecting in this manner???? When I asked to speak with a supervisor, i was simply put back to the main menu to arrive at another call centre agent. Is this how Telkom treats it's customers?</p>