Ongoing debits despite cancellation amounts to theft

<p>On 5 April I app**** for an upgrade on my existing contract. It was told the requested handset would take 7 days to deliver. I allowed for the public holidays, but by May I had still not received the device. Several tweets later, I was told the handset would be delivered. At the beginning of June I received an sms out of the blue that my device was scheduled for delivery that day. I received a call from work reception two days in a row that the courier had arrived, but when i went to reception (within five mins) the courier had left. When i followed up i was told that the handset had been returned to the warehouse upon which i requested account cancellation (this after an increased amount had been debited from my account). When I followed up again, I was told by Neo that the system indicated that I had upgraded. I explained that i had never taken delivery and that the device had been returned to the warehouse. She said she would confirm and revert by the next day. Obviously she didnt and she doesn't respond to emails to the address she provided - ********** Neither does anyone respond to ********** On 30 June AGAIN, my account was debited and I have received an invoice today. Continued debits on a cancelled account amount to theft. No one responds to tweets, emails or telephone calls.</p>