Ongoing claim

Ongoing Frustration with Claim #*** – No Feedback Received

Dear Telkom Insurance Team,

I am writing to express my deep dissatisfaction with the handling of my claim (#***), which I lodged last month. To date, I have not received any meaningful updates unless I initiate the follow-up myself — a situation that is both frustrating and unacceptable.

During my last call on Friday, the 13th, your representative, Bongani, assured me that he would revert with feedback before the close of business that same day. Unfortunately, I am still waiting for a response.

I expect better service and clearer communication going forward. Kindly treat this matter with the urgency it deserves and provide me with a proper update on the status of my claim as soon as possible.