Ongoing Billing Issues and No Proper Assistance from Telkom

At the beginning of March, I received a billing statement from Telkom for R1,305.16, which was due at the end of the month.

During that same period, NuDebt continued sending me past due notices even though I had already received my Telkom statement. At the end of March, Telkom’s collectors debited R300.19 from my account, yet I still did not have access to my services due to an alleged outstanding balance.

I then contacted NuDebt and was advised to pay R785.16 in order to have my services restored, which I did. Despite this, on the 4th of April I received another notification that my services were still suspended. When I went into Telkom, I was told that I now owe R1,085 to regain access.

At this point, I do not seem to be getting the correct assistance from Telkom. I have made payments as instructed, yet my services remain suspended and the amounts being requested keep changing without any clear explanation. It feels like I am being **********.

I require urgent assistance in resolving this matter and a clear explanation of what is actually owed on my account.