MG
Morne G
1 reviews | Active since Nov 2016
14 Sept 2018, 10:03
ongoing billing issues
I do not have a 100meg line refer case numbers ********** 5 ********** 1 ********** 5 ********** 6 ********** 8 ********** 4 ********** 5
Incident **********
When will this be sorted out, I have called 10 times and spent 30 min plus per call and still no solution, surely it doesn't take 3 months. my line consistently syncs far below 20meg yet I pay for 40meg and get billed for 100meg
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Replies (3)
Telkom's replyOfficial
17 Sept 2018, 15:08Hi Morne,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support Team. But we require some additional info. Please send us a PRIVATE message with your ID number, account number and the affected telephone number, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply17 Sept 2018, 15:08
Official
Hi Morne,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support Team. But we require some additional info. Please send us a PRIVATE message with your ID number, account number and the affected telephone number, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
MG
Morne G's updateReviewer Update
17 Sept 2018, 15:19***
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Morne G's update17 Sept 2018, 15:19
Reviewer Update
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Morne G's updateReviewer Update
28 Sept 2018, 10:59Zero Feedback 11 days later
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Morne G's update28 Sept 2018, 10:59
Reviewer Update
Zero Feedback 11 days later