Ongoing Billing Errors with Telkom

Due to a extended period of no service by Telkom and after initially reporting this on Hellopeter, I was contacted by a Telkom agent and told that I only needed to pay R187.33 from the original bill of R415.07 dated<br> 12-Jun-15 which I did the very same day that I received the sms from Telkom stating this R187.33. This reflects a saving of R R227.74.<br> <br> Yesterday I got a new statement from Telkom. It reflects what I owe for the month of July but they have also added the R227.74 to the invoice of July and it reflects that this amount is in arrears.<br> <br> I tried to call the contact centre who has no idea what I am talking about. Can the guy who originally sms me the amount of R187.33 call me again to resolve this issue once and for all.