Ongoing Billing Abuse and Exploitative Charges by Telkom

I have been battling with Telkom’s billing abuses and outright ******* practices for far too long. What makes this situation even worse is the complete incompetence of their call centre agents, who are consistently unable, or unwilling, to resolve anything. Every single month, Telkom adds mysterious charges to my account that I never agreed to, and then hides behind rehe****d explanations to justify them.

My contracted monthly premium is R667, yet I am routinely billed well over R1,000 with no valid justification. This is not an isolated incident; it has been happening continuously for more than two years. At this point, it is impossible to see this as anything other than deliberate exploitation of customers. Telkom has shown zero concern for correcting this behaviour or taking accountability, which clearly indicates that they simply do not care. They also appear completely indifferent to poor customer experience scores and negative feedback, including their eNPS ratings. This ongoing disregard leaves me with no option but to escalate the matter.

I will therefore be formally reporting Telkom to the Ombudsman, as internal channels have proven to be a waste of time and effort. Their conduct is unacceptable, *********, and financially abusive. My account number is ***