Ongoing ADSL that cannot be fixed

Following a problem with my ADSL Line that was reported in December 2014, <br> <br> I found that i was paying for a 10Mbps Line but the actual speed was around 5Mbps, this i found out that the sync speed when the line was upgraded from 4-10Mbps and the first week was fantastic. then the speed dropped and the issue was reported. The first issue was escalated to the highest level Sipho Maseko and the guys fixed it - back at 10Mb<br> <br> In December the line dropped again to 5Mbps and the technicians cam to fix it. The technician took about two weeks to fix the fault. The technician had to do some modifications to my line and the speed was back at 10Mbps. i asked the technician if the problem is now resolved and she confirmed that the problem is now permanently resolved and this problem should not happen again.<br> <br> Telkom - > The Line is back at 5Mbps and i am getting a little irritated with the situation <br> I tried logging a call with your call center but after holding for 36 minutes to log the issue i decided to to rather complain about the poor service.<br> <br> Please get a technician to come an fix the problem AGAIN !!!<br> <br> ORIGINAL FAULT NUMBER ::: 138CRK201214<br>