ONE YEAR ON AND TELKOM HAVE STILL NOT RESOLVED A DISPUTE

Item: Telkom
Rating: 1
Author: LINDA H

I contacted Telkom July 2015 to cancel an ADSL line. I have contacted them on several occasions and been given various Ref Nos for the Dispute to be resolved without success. This morning a Law Firm contacted me to advise that I had been handed over for charges on an Account which had been cancelled since last year July? I called them yet again this morning to be given another Ref No with promises that the Dispute would be resolved.

Helpful (0)

Replies (2)

LINDA H's updateReviewer Update

25 Jul 2016, 08:19

Hi Keegan

I still await a call from Telkom to resolve this Dispute?

Thanks

Linda

LINDA H's update25 Jul 2016, 08:19

Reviewer Update

Hi Keegan

I still await a call from Telkom to resolve this Dispute?

Thanks

Linda

LINDA H's updateReviewer Update

25 Jul 2016, 12:26

Hi Keegan

I have tried calling Telkom again as now anxious to resolve this dispute immediately,

Spoke with a Call Centre Agent Juanita who advised this was an open ended dispute and someone from Telkom would call however no guarantees can be given as to when.

Do Telkom not have Corporate Standards?

LINDA H's update25 Jul 2016, 12:26

Reviewer Update

Hi Keegan

I have tried calling Telkom again as now anxious to resolve this dispute immediately,

Spoke with a Call Centre Agent Juanita who advised this was an open ended dispute and someone from Telkom would call however no guarantees can be given as to when.

Do Telkom not have Corporate Standards?