One year later and service request to cancel not done!

<p>In December 2015 i logged a complaint at the Telkom branch on the poor service with my wireless connection.</p> <p>At the same time i logged a request to cancel the service.</p> <p>I followed up at the branch on the 13th January 2016 and was dismayed to find that my request was not done.</p> <p>I then lodged a formal dispute on the 13th January 2016.</p> <p> </p> <p>As this was the second time that this has occured to me i recalled an email to Telkom in 2014 where the matter had been resolved.</p> <p> </p> <p>I requested assistance and was assisted and received email confirmation of account closure as at 15 December 2015.</p> <p> </p> <p>To my dismay a year later i receive notice from an attorney indicating that my account had been handed over for non-payment!</p> <p> </p> <p>Telkom has violated the consumer protection act as they did not notify me of any payment due or that the account would be handed over!!</p> <p> </p> <p>I want resolution and willing to take up the matter legally as i have email evidence of correspondence with Telkom.</p>