One year later........... An installation & Contract they'll do with a smile, but to get your ADSL to work is a completely different story.......... (A follow on from my HP complaint 20 December 2017)

From: Elton Fivaz Sent: 14 May 2018 03:16 PM To: ********** Subject: Account ********** 16863

Good day.

I really do not know where to go next Since having this line installed in the beginning of 2017 I have logged fault after fault after fault after fault. I work for Momentum, it is a financial institution. My head office and server is in Centurion. I had this ADSL installed so that I can connect to my server in Centurion so that I am able to work. I have been to the Facebook Messenger team, I have been to HelloPeter 20 December 2017 (Yes, that’s almost 6 months ago !!!!!) , I have logged more faults. Every time, my fault is closed ! Surely if a fault is closed it means that the issue is resolved and my ADSL should be working ? If this fault was closed yesterday, why has my line speed been 0.01mb/s per below THE ENTIRE day ? (PS – I am expected to pay for a 10mb/s line)

I have also disputed my account and bill that Telkom is happily sending me every month expecting payment (Yes, the R4000.00 arrears) which I reached a point of refusing to pay until I have a working ADSL line. ONCE again, I logged yet another fault (go check how many faults I have logged !!!!!!) The newest one is fault reference number ********** 6 (logged 02/05/2018 – please see all previous faults that were never resolved) which I was just told by 10210 has been closed 13/05/2018 (yesterday), why was it closed ? Now it needs to (AGAIN) be re-opened and I have to wait (AGAIN) for it to be allocated to someone. Then, where is the router that I am supposed to have ? I was supposed to have a higher level HUAWEI modem which was taken by a technician in March 2017 (!!!!!!) and replaced with a far inferior AZTECH router ? Now why do the technicians not know that this router is not the correct router ? Because they have not been to my premises to resolve the problem with my ADSL line. I have attached my previous communication for your perusal.

I have been struggling with this for an entire YEAR !!!!!!!!!