ONE WEEK LATER AND STILL NO TELKOM LINE

Good day<br> <br> We app**** for a Telkom land line to be installed. Our SMS confirmation came through : line to be installed on 27 March 2015 between 07:00 and 12:00. <br> <br> Both my partner and I work full time. We therefore arranged for him to stay home to meet the technician on the arranged Friday.<br> <br> Needless to say to date our line still has not been installed and no technician has been to our property.<br> <br> The assistant at the Centurion Mall Telkom shop told us that they can unfortunately not do anything about it. All call-outs are arranged via the call centre, which we have been unable to get through to as well.<br> <br> This whole experience has been absolutely disappointing and we are at our wits end.<br> <br> Is there any way to speed up this process and have Telkom stick to their appointments?