RH
Ruan H

1 reviews | Active since Dec 2015

21 Dec 2015, 20:44

One week and lies and promises all over

Today is Monday, 21 December. <br> Exactly one week ago we had a small storm in Pretoria, Wonderboom area and our ADSL line started dropping out every 2 minutes. I immediately logged a fault on the Telkom website. The next day I got an SMS stating that a technician is busy working on the line. Great.<br> <br> 3 days go by and no word as to what the problem is/was and still dropping connection.<br> <br> I decide to call them instead to hear what the problem is and they tell me a technician was at my house, twice. ****ing ********! I tell them I need someone back here tomorrow then. O.k great, the fault has been escalated, a technician will call you. \On what number must the tech contact you?"I give the number and make sure they know to call THIS number.<br> <br> 2 days pass....no word. Still have problems.<br> <br> I call them again. Apparently a tech was at my house....did they call me??? **** NO!!!!<br> <br> So what now Telkom?<br> <br> Your technicians are a bunch of *********** idiots that cant take basic instructions to drive to a site"

0
Replies (1)
Telkom
Telkom's reply26 Dec 2015, 12:30
Official
Hello ruanharding,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM181465

Regards
Narriman
Telkom Social Media Team