One USELESS SOE with no care for customers

Item: Telkom
Rating: 1
Author: Hasan W

Good day Very frustrating! Asked for a line move on 7 June. I get no feedback unless I do a DM via Twitter. Last comms was that it is with IT department. Clearly this is a fictitious Dept at Telkom bec nothing gets done. Ref no ********** 55A - this means nothing as when I call 10210 after holding on for 15 minutes before someone decides to answer, they are offline and can’t assist. Was told I would be added to call back list, to date nobody has called back. It’s been 2 weeks. This is one useless SOE with no care for customers. Thula Mina means nothing to this SOE.

The APP is absolutely a piece of ****. The constant message is We are unable to load your details. Try again later. This has been like this for 2 months. As stated, one worthless and useless SOE.

Helpful (0)

Replies (1)

Hasan W's updateReviewer Update

27 Aug 2018, 19:30

This means nothing to me! As usual this would be a fictitious dept operating at Telkom who aimlessly float around doing nothing! Your response is worthless to me bec no one can answer the simple question of When will I get my line? Respond with a definite answer or else don’t bother

Hasan W's update27 Aug 2018, 19:30

Reviewer Update