One star rating is being generous
<p>I have been trying to sort out my Telkom mobile and ADSL subscriptions since November 2016 with absolutely NO feedback from Telkom.</p> <p>It has reached the point where I dont want anything to so with them anymore.</p> <p>I sent the completed and signed cancellation form in February already - no-one has gotten back to me as yet.</p> <p>They are STILL charging me for a service I cancelled on 7 December 2016 that I'd subscribed to for about 3 years.</p> <p>I want all my sibscriptions with Telkom cancelled woth immediate effect. I cannot and will not be treated like this by a service provider as there's absolutely no service being provided.</p>
13 days later and all I've received is:
3 x requests via e-mail from the same person for the same completed, signed cancellation form sent through to her 3 times already - thereafter, no response.
1 x Hello Peter reply from Noleen from Telkom giving me a reference number - no-one has contacted me as yet.
2 x new SMS and invoice requesting payment for the incorrect billing on their part STILL not rectified.
And to think I used to be a happy customer...
SOMEONE - ANYONE - PHONE ME TODAY TO SORT THIS OUT PLEEEEEAAAAAASE!
13 days later and all I've received is:
3 x requests via e-mail from the same person for the same completed, signed cancellation form sent through to her 3 times already - thereafter, no response.
1 x Hello Peter reply from Noleen from Telkom giving me a reference number - no-one has contacted me as yet.
2 x new SMS and invoice requesting payment for the incorrect billing on their part STILL not rectified.
And to think I used to be a happy customer...
SOMEONE - ANYONE - PHONE ME TODAY TO SORT THIS OUT PLEEEEEAAAAAASE!