One star os too many

Telkom and Vumatel avoid. It is over a month and still no fibre. And no one can tell me why. I am paying the full amount for internet to Telkom and I paid extra this month for something called Wasp and have no internet. In addition I had to buy data so I could continue working. And till now they cannot tell me what the problem is but keep escalating. I should be on the top floor by now. They tell you 7 to 14 days but that is definitely not true. Such pathetic service.