One star is one too many. 5 months to cancel a service... so far.

<p>I sent through a service cancellation document (with my ID) on 9 November 2016, and have been following up regularly. Last week I was told the cancellation order was misinterpreted, and they only cancelled my DSL service without cancelling the line. I explained that this was obviously a mistake, and that my fixed line must be cancelled - so Telkom went ahead and reactivated my DSL line, while not cancelling my fixed line.<br />The cancellations department has only an e-mail address, which seems to be unmonitored, and there is no way of contacting them through call centre or direct number. Their automated response indicates that they will attend to your query (not resolve it, just attend to it) in 21 business days. How is this a good response time? I'm utterly disgusted and have no way of contacting the culprits, except by e-mail, which seems to do no good whatsoever. Except for being completely inept and negligent, the only excuse I can think of is that Telkom is blatantly *****ing my money, since a department with only one function and only one contact method, is surely capable of resolving an order with all the required documents provided within a week - more than five months is utterly ludicrous and clearly a poorly hidden attempt at robbing me.</p>