One star is generous

Telcom, aka Helcom, is the company that caused me the most frustration and pain in this lifetime. I am one of many customers that are trying, unsuccessfully to cancel a contract since last year. We are still being billed. Emails and phone calls don't get answered. I drove to a service centre to be told they don't handle cancellations anymore. I was told the helpline will phone me. I am still waiting. I can't tell you how many hours I've spend on this.

Telkom is trying to reposition itself in the market but unfortunately so many people had such negative experiences with this company that they will not touch it it ever again. Can they please turn this PR disaster around?