One Shining Star in a sea of Incompetence

<p>In last week, due the incompetence that is the Telkom billing department, a billing agent cancelled our company director's personal telkom line, based on my cancellation letter to Telkom for our company line and account.</p> <p>This issue was then escalated and escalated but yet the director's line was still not reactivated due to Telkom staff not willing or able to do the necessary to fix one their own's mistakes. That is up until I on Thrusday the 22nd September 2016, managed to speak with Sibonela Maphalala. She not only fixed someone else's mistake but when she told me she would get back to me she did, which no other agent that I spoke to bothered to do. She has completely rectified a complete mess up that was created for absolutely no reason, and she did it efficiently and pleasently even when I was fuming at her because of my frustration. If telkom employed more people like Sibonela then I would honestly say that you would get a lot more pleasant reviews than ones now running on Hello Peter. What a complete star - I applaud and thank you Sibonela!</p>