One of the worst experiences with Telkom

Good Day to everyone reading this,

I guess by now this is no surprise that Telkom is probably one of the most *********** companies regarding Products, Services, and Support.

Let's go back to where my issues started, 2016 I signed up for a Telkom 20Mbps VDSL line with a 100GB that costs R800 a month. While I had the line for the first few months it ran mostly at 16-17Mbps with massive drops at random times to speeds from 0.5Mbps-7Mbps *I am not joking about the 0.5*. We get Telkom out to check the line because we aren't getting what we are paying for, and yes I know what you are thinking, that with any provider you will not receive on the dot of the amount advertised. Disregarding that as I have many times that I can't even get close to 16Mbps.

We had 3 different technicians here to check the lines and one "Specialist", one technician said that they don't even get the 20Mbps speed at the central exchange close to us. But yet Telkom states on their website "Up to 20Mbps VDSL/ADSL* (depends on the network technology available)" but the speed I 50% of the time when I am lucky, I run at is 16Mbps, so if you do the math there I am losing 17% more or less of bandwidth. The 17% is equal to a 4 Mbps line that costs R299. Now after a year of issues with Telkom that said basically that they can not do anything even after one technician we constantly reported to used excuses like there is congestion and the massive Malware attack that Telkom was affected by and many other issues are causing the massive drops and slow speeds of 0.5Mbps-7Mbps even though we had called multiple times over a year on many different occasions, they did not resolve my issue.

Fast-forward to more or less a month ago we log a downgrade to a 10Mbps Uncapped (as it is also R800 and that is the speed we get most of the time) over the phone with Telkom and they state that it will take 7 Working days, forward another 7 working days and they reject our downgrade and we need to apply via email to the Sales team and it will take another 7 working days. Forward another 7 working days *the date is the 18/09* we follow up again and find out that the downgrade was not logged. We log the call again and it will take another 7 Working days.

Forward to the 26/09 early in the morning and we call again and ask how far is the downgrade, the lady advised us that it was almost completed but she cannot complete it as there is an issue on the system and will log a call with the IT department and they should be able to resolve the problem by end of day. Today we call again to follow up and the Telkom person tells us that there was nothing logged with IT and that they will only be able to complete the order for the downgrade on Monday 02/09.

So in my eyes, Telkom does not even deserve the 1 star that I had to give them. Never will I ever recommend Telkom's services or products and I will try my best to try and persuade the person to stay away.