ONE OF A KIND SAMUEL TO THE RESCUE

After my BIS on blackberry went off due to a sim swop I got very frustrated since I have been buying BIS but no BIS coming through to my blackberry. I contacted Telkom Mobile customer care 3 times and explained my problem to them. I kept on getting the same reply from the agents on what I needed to do, which I have already done. I then phoned customer care again for the fourth time and was very upset because I have now bought BIS for the second time but no BIS coming through to my phone. I then got through to a customer service agent with the name of Samuel Duimpies. His professionalism and dedication towards getting my query resolved was mind blowing to me. He did not want to leave me until I was satisfied and proved that he was very concerned. Almost like he was saving me from drowning. Samuel went through my phones settings with me and we managed to get my BIS working and logged a ticket with the technicians since I was not refunded the money the first time my BIS did not go thru. His words to me was that \MY QUERY WAS HIS CONCERN". Thank you Samuel Duimpies for the good service. Telkom is really fortunate to have you working for them."""