One month without internet and poor service

It's been nearly a month now since my ADSL line stopped working and I still don't have it back, despite numerous attempts to engage with Telkom on all social media channels. <br> <br> End of April, my internet suddenly stops working. No changes on my end. My ISP runs tests on their end and confirm the line. On 25 Apr, I log a fault via @TelkomZA and told that feedback will follow shortly.<br> <br> Two weeks later, I've heard nothing on any channel. I ask for an update and am assured that the fault has now been escalated and a technician will be there that Friday. No-one shows up.<br> <br> Since then, I've been desperately trying to get my line looked at via the call centre, online fault escalation form and even talking directly to a technician in the area. My fault has been \escalated"multiple times now.<br> <br> Yesterday a technician finally shows up with no warning. He says it's the modem (despite the fact that the modem is working fine and my ISP confirmed it's the line) and that I don't have a DSL splitter (despite the fact the line is only used for internet). <br> <br> A month of waiting and poor feedback and this is all I get? Very angry and frustrated and still without internet. What now?"""