1 reviews | Active since Nov 2016
ONE MONTH WITH NO INTERNET, R1000 OUT MY POCKET AND R1000 INTO YOURS
<p>We moved house over a month ago and requested that our adsl internet connection please be moved. We were told a technician would be dispatched. He came to the house and said he will be back as he needed to check something. HE DID NOT RETURN! When we called Telkom again there was an apparent fault, a few days later the fault was fixed and we were told that a technician would again be dispatched. He came into our area and again reported the SAME FAULT. What I cannot seem to fathom is why NO ONE else in our area is offline? Why our house in particular? We call EVERYDAY. Nobody assists us, offers a solution or gives us a timeline. Billing will gladly accept our money for a service that we have not been using in ages but they will have a HUGE issue if we cannot pay for the internet. Technically that would be TELKOM's own fault as we cannot earn anything BECAUSE our lines do not work!</p> <p> </p> <p>Can someone please respond or is a muti-national billion rand company run by a call centre??????????????????</p>
Good day Noleen
we were contacted by Celiwe. she called my husband and said she would get in touch with the cable dfepartment. From that department an appointment was booked for our line yesterday but please do guess what happened? NO ONE CAME! After numerous phone calls to the infamous call centre, we were finally told that NOT. ONE OF YOUR TECHNICIANS WERE ASSIGNED TO OUR CASE.
We are really getting p***ed off. we have a business to run and by not being able to work properly our business realationships are suffering.
We need assistance. I thought being made contact with would yield some sort of progress but obviously not
My escalation ref is 912354
Good day Noleen
we were contacted by Celiwe. she called my husband and said she would get in touch with the cable dfepartment. From that department an appointment was booked for our line yesterday but please do guess what happened? NO ONE CAME! After numerous phone calls to the infamous call centre, we were finally told that NOT. ONE OF YOUR TECHNICIANS WERE ASSIGNED TO OUR CASE.
We are really getting p***ed off. we have a business to run and by not being able to work properly our business realationships are suffering.
We need assistance. I thought being made contact with would yield some sort of progress but obviously not
My escalation ref is 912354