One month with a router and no sim

We placed an order for a uncapped router on 06/01/2020. We finally receive the router fon 23/01/2020 but without a sim card!! I called telkom sales and informed them that i didnt receive the sim and consultant advised me that we need to go to pep/ackermans and buy one, ca them and give them the iccid number and a sim swop will be done... Did that, still not working!!! Went to telkom eastgate on 25/01 the guy at the store advised that the order is split in 2 we should receive a sim as the one we bought wont work.... Cut to the point, ive been following up ever since as the sim order status still shows 'open' on their system. On 05/02/2020 i called telkom spoke to nerash he advised he will log a request to cancell the sim order so that i can procceed with a sim.. Today i called AGAIN spome to Raeesa, she informed me the ticket that nerash logded is stil be worked on.. THIS IS UNACCEPTABLE TODAY IS EXACTLY ONE MONTH AFTER WE PLACED OUR ORDER, TELKOM WANTS TO BILL US R599 FOR THE SERVICE BUT WE HAVE A ROUTER WITH NO BLADDY SIM CARD I WANT SOMEONE TO CALL ME TODAY AND ASSIST OTHERWISE WE WILL BE TAKING THE ORDER BACK TOMORROW Latest ***